IT Systems Administrator - Edinburgh or Newcastle

Join us as an IT Systems Administrator within our international IT team, based in Edinburgh or Newcastle. We're a Microsoft-focused environment using a virtualized infrastructure primarily on Hyper-V. In this role, you'll engage with diverse IT systems across various regions, actively supporting and enhancing our infrastructure. You'll be the main point of contact for our UK staff during office hours, reporting to the Global Senior IT Manager based in Seattle. Expect hands-on experience managing and refining Microsoft 365, including mobile device management, security compliance, and policy updates.

You'll also design and maintain backup solutions, support engineering applications on virtual servers, and refine monitoring systems for optimal performance. Additionally, the role involves proactive network management, monitoring security alerts, troubleshooting issues, and participating in global projects that focus on infrastructure revamps, security enhancements, and backup/storage optimizations. If you're passionate about problem-solving and working with cutting-edge technology to support a more sustainable world, this role is for you!

As part of a small, distributed team across the UK, Australia, and the United States, you need to be comfortable working independently. Occasionally, you may provide ad hoc support outside regular hours if international colleagues are on leave.

Key responsibilities:

• System Administration: Develop and maintain Microsoft 365 technologies, including Intune, Exchange, and SharePoint.

• User Support: Provide hands-on assistance, troubleshoot issues, handle requests, and support onboarding for new staff.

• Systems Management: Oversee servers, desktops, mobile devices, and network hardware through proactive monitoring, maintenance, and troubleshooting.

• Project Involvement: Participate in global projects, including infrastructure revamps, security overhauls, and backup/storage improvements.

About you:

• Experience: 8+ years in IT support and projects, ideally transitioning from helpdesk to more advanced technical roles.
• Technical Skills: Strong knowledge of Microsoft 365, mobile device management, server technologies (Windows Server, Proxmox, or Hyper-V), and systems security practices.
• Certified: Certifications in areas such as Microsoft, Cisco, and security are advantageous.
• Problem Solver: Capable of diagnosing and solving issues independently, with a desire to learn and grow.
• Communication: Excellent verbal and written skills to convey technical information clearly to users.
• Customer-Focused Support: Deliver exceptional service by actively listening, empathizing, and providing timely, accurate solutions to technical issues.
• Enthusiastic: Eager to tackle technology-related challenges, even beyond current expertise.
• Business Partner: Experience as an IT business analyst, partnering with business units to create solutions supporting company initiatives

About us:

We are an electrical engineering consultancy firm with global operations and a focus on renewable energy. For over 25 years, our teams have been tackling the thorniest problems for some of the most prominent industry players. We provide critical project consulting support for large energy clients, renewable developers, sustainable energy initiatives, and everything in between. Our highly collaborative worldwide team of professionals is defining the future of this industry and we’d love you to come and join us.

We are compelled to make a difference and we aim to do the right thing in everything we do. At PSC, our vision is empowering people to transform the energy industry to build a more sustainable world. In line with our values, our culture is focused on empowering our teams to build a more sustainable workplace.

Why PSC?

At PSC we want work to enhance your life, not dominate it.

Our culture prioritises your well-being, ensuring work enhances your life rather than dominating it. We value a supportive work environment that promotes a healthy work-life balance. We provide autonomy to do your best work and hold each other accountable for delivering results. We value in person interaction and meeting our colleagues face to face now and then, even when we work remotely. Our ideal person is hopefully located is in Edinburgh or Newcastle as there will be a requirement to be in the office a couple of days a week due to equipment and the nature of this role.

We encourage our people to continually learn, grow and expand their skills and knowledge. Perhaps you would like to complete a master’s or a PhD but haven’t done so yet. We will reimburse 50% of your course fees, up to a maximum of £5,000.00 a year. We have offices in Newcastle and Stafford and we have been working in a distributed fashion for years. We are open to hybrid and remote work (from the UK) or we can offer you a place in one of our offices if you prefer.

Our Benefits:

• Life insurance

• Private medical insurance

• 25 days of annual leave

• Work from abroad for up to 30 days a year

• Generous sick pay scheme

• Income protection scheme

• Profit sharing

• Up to 7% pension contribution

We owe our success to our amazing people, and we're passionate about contributing to a meaningful mission. If you're looking for a human-centric culture, PSC could be your perfect match.

Diversity & Inclusion

PSC is committed to creating a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.