IT Systems Administrator - Brisbane

Join us as an IT Systems Administrator within our international IT team, based in Brisbane, AUS. We're a Microsoft-focused environment using a virtualized infrastructure primarily on Hyper-V. In this role, you'll engage with diverse IT systems across various regions, actively supporting and enhancing our infrastructure. You'll be the main point of contact for our APAC staff during office hours, reporting to the Global Senior IT Manager based in Seattle, WA. Expect hands-on experience managing and refining Microsoft 365, including mobile device management, security compliance, and policy updates.

You'll also design and maintain backup solutions, support engineering applications on virtual servers, and refine monitoring systems for optimal performance. Additionally, the role involves proactive network management, monitoring security alerts, troubleshooting issues, and participating in global projects that focus on infrastructure revamps, security enhancements, and backup/storage optimizations. If you're passionate about problem-solving and working with cutting-edge technology to support a more sustainable world, this role is for you!

As part of a small, distributed team across APAC, the UK, and the United States, you need to be comfortable working independently. Occasionally, you may provide ad hoc support outside regular hours if international colleagues are on leave.

Key responsibilities:

• System Administration: Develop and maintain Microsoft 365 technologies, including Intune, Exchange, and SharePoint.
• User Support: Provide hands-on assistance, troubleshoot issues, handle requests, and support onboarding for new staff.
• Systems Management: Oversee servers, desktops, mobile devices, and network hardware through proactive monitoring, maintenance, and troubleshooting.
• Project Involvement: Participate in global projects, including infrastructure revamps, security overhauls, and backup/storage improvements.

About you:

• Experience: 8+ years in IT support and projects, ideally transitioning from helpdesk to more advanced technical roles.
• Technical Skills: Strong knowledge of Microsoft 365, mobile device management, server technologies (Windows Server, Proxmox, or Hyper-V), and systems security practices.
• Certified: Certifications in areas such as Microsoft, Cisco, and security are advantageous.
• Problem Solver: Capable of diagnosing and solving issues independently, with a desire to learn and grow.
• Communication: Excellent verbal and written skills to convey technical information clearly to users.
• Customer-Focused Support: Deliver exceptional service by actively listening, empathizing, and providing timely, accurate solutions to technical issues.
• Enthusiastic: Eager to tackle technology-related challenges, even beyond current expertise.
• Business Partner: Experience as an IT business analyst, partnering with business units to create solutions supporting company initiatives

About Us: 

We are an electrical engineering consultancy firm with global operations. Our organization has been tackling the thorniest problems for some of the most prominent industry players for over 28 years. We provide critical project consulting support for large energy clients, renewable developers, sustainable energy initiatives, utilities, ISO, TSOs, and everything in between. Our highly collaborative worldwide team of professionals is defining the future of this industry and we’d love for you to come and join us.

Why PSC?

We value a supportive work environment that promotes a healthy work-life balance. We offer flexible working arrangements, allowing you to work at times that suit your life. We provide autonomy to do your best work and hold each other accountable for delivering results. We value in person interaction and meeting our colleagues face to face now and then, even when we work remotely. We are compelled to make a difference and we aim to do the right thing in everything we do. At PSC, our vision is to empower people to transform the energy industry to build a more sustainable world. In line with our values, our culture is focused on empowering our teams to build a more sustainable workplace.

Location:

Brisbane, AUS. Hybrid of onsite and remote. Onsite 3 days per week. 

We Offer:

PSC is committed to the principle of pay equity – paying employees equitably for substantially similar work. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, training, licensure, certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At PSC it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $115,000 to $145,000 AUD annually.

You may also be eligible to participate in our profit share program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Benefits and perks listed on our careers page vary depending on the nature of employment with PSC and the country's work location. For more on  benefits click Australian Benefits.

PSC is committed to a diverse and inclusive workplace. PSC is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status.